How SC&H Group Provides “World Class” Client Service Based on Recent Survey Results [Podcast]
November 11, 2015
In the following podcast interview, Ron Causey, CEO and Co-Founder of SC&H Group, provides additional insights into SC&H Group’s first annual Net Promoter® Score (NPS) client survey, which yielded results well above the accounting industry average.
Being recognized as a firm that provides “World Class” client service is a very significant accomplishment in the audit, tax, and consulting arena. Recently, SC&H Group discovered that it achieved this designation based on results from its first annual Net Promoter Score (NPS) client survey.
NPS is a simple client satisfaction metric based on an 11-point scale survey question, “how likely are you to recommend our firm to a friend or colleague?”.
In terms of results, 85.6 percent of those surveyed said they are very likely to recommend SC&H Group, compared to an accounting industry average of 51 percent.
With regards to the overall NPS, the firm scored 84.4 percent, which is well above the accounting industry average of 31 percent. This score also defines the firm as being “World Class” when it comes to client satisfaction.
Even with this highly laudable designation, SC&H Group continually seeks to improve its abilities for meeting and exceeding client expectations at all times.
Click here to read the full press release announcing the NPS results.
Or, if you would like to speak with Ron Causey about what makes SC&H Group a world-class firm, please contact him here.