SC&H / Insights / Building a Modern, Connected Flavor Manufacturing Operation
Building a Modern, Connected Flavor Manufacturing Operation
Case StudyTechnology
At a Glance
Phoenix Flavors & Fragrances’ outdated software was causing unnecessary friction between their departments. SC&H updated their ERP, consolidated systems, and gave their teams visibility into KPIs so they could continue to grow.
“SC&H kept us on time, on budget, and on track with the schedule. They were nice people to work with, which, when you’re going through a very stressful process–like implementing a new ERP–really counts. It was a pleasure working with Lisa and Chris. I would recommend them to anyone who is about to do what we did.”
Phoenix’s outdated ERP couldn’t support the company’s continued growth, forcing the team to rely on inefficient, manual processes
They needed a new ERP and project lifecycle management system that could integrate with the manufacturing execution system
Finance, operations, and sales were siloed and lacked visibility into KPIs and pricing
Their small team didn’t have the capacity or technical expertise to manage the implementations
Phoenix needed a partner to guide the implementations, integrate systems, and fill gaps–all within budget and on time
“Our processes were extremely manual before — everything from manufacturing and purchasing to finance had to be re-entered in separate systems. My team was booking daily sales, cost of goods sold, any inventory we were receiving, any adjustments, all by hand.”
Krystill Campbell Director of Finance, Phoenix Flavors & Fragrances
Built a roadmap and provided project oversight to implement Netsuite ERP and Formpak
Integrated Netsuite, Formpak, and BatchMetrics to support Phoenix’s planned future growth
Tested applications, solved issues, and trained Phoenix’s team on updated business processes
Provided staff augmentation so Phoenix’s team could be hands-on during implementations and integration
Managed key implementation vendor relationships to streamline communication and issue resolution
Developed pricing tools for the sales team to simplify business estimates and help reach desired gross margins
Systems Implemented
ERP
Project Management
Manufacturing Execution
The heaviest lift wasn’t just the ERP itself—it was integrating the Manufacturing Execution system and regulatory software. SC&H led design discussions, testing, and follow-ups to keep the program moving.”
The Right Mix of Modern Tech and Smoother Processes
Streamlined operations
Core processes like Procure to Pay now flow seamlessly between ERP and manufacturing systems, improving speed and accuracy
Faster processes
The finance team could focus on more strategic tasks after gaining back 40% of their time
Better reporting
Real-time data and connected workflows gave the sales team a live view of KPIs and margin goals
“Now, there’s better visibility on pricing for the sales team. We’re able to see the cost of goods and understand margins much better than we were before. This helps with profitability, particularly at a time when raw material prices are going up. It’s been a huge benefit.”
Phoenix Flavors & Fragrances develops personalized tastes and scents for hundreds of brands, but their outdated ERP was struggling to keep up with their rapid growth.
Limited data visibility and manual workarounds were hindering collaboration between sales, operations, and finance. They needed an expert ERP implementation partner to step in and guide them.
SC&H led the new ERP selection and implementation project, unified disjointed systems, and empowered Phoenix’s team with easy access to real-time KPIs so they could focus on what they do best–deliver flavors and fragrances that customers love.
Partner with a technology team who actually gets your business.
